Privacy Policy

1. Introduction

Welcome to the Privacy Policy of idn189, accessible at https://idn189.cam. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website, create an account, or use any of our online betting services (collectively, the "Services"). We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with applicable Indonesian data protection laws and international best practices.

At idn189, we understand that trust is essential in the online gaming industry, particularly when it comes to handling sensitive personal and financial information. This Privacy Policy is designed to provide you with clear, transparent information about our data practices so you can make informed decisions about using our Services. By accessing or using idn189, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

This Privacy Policy applies to all users of idn189 who are residents of Indonesia and at least 21 years of age. If you do not agree with any aspect of this Privacy Policy, you should immediately cease using our Services and refrain from creating an account.

2. Data Controller

idn189 is the data controller responsible for your personal information. We determine the purposes and means of processing your personal data in connection with the Services we provide. For all inquiries, requests, or concerns regarding your personal data or this Privacy Policy, please contact our Data Protection Officer using the contact information provided in Section 14 of this Policy.

3. Information We Collect

We collect various types of information to provide, maintain, improve, and secure our Services. The categories of information we collect include:

3.1 Information You Provide Directly

• Account Registration Information: When you create an account with idn189, you provide us with personal details including your full name, date of birth, email address, phone number, residential address, and username/password. This information is necessary to establish your account and verify your identity.
• Identity Verification Documents (KYC): To comply with anti-money laundering regulations and prevent fraud, we require you to submit copies of government-issued identification documents such as your Indonesian identity card (KTP) or passport. We also collect selfie photos for facial recognition verification.
• Financial Information: To process deposits and withdrawals, we collect your bank account details (bank name, account number, account holder name) and e-wallet information (OVO, DANA, GoPay account identifiers). We do not store complete credit card numbers or CVV codes if card payments are used.
• Transaction History: We maintain records of all your deposits, withdrawals, bets placed, game play, bonus claims, and account balance changes.
• Communications: When you contact our customer support team via live chat, email, or WhatsApp, we collect and store the content of your communications, including any attachments you send.

3.2 Information Collected Automatically

• Device and Technical Information: We automatically collect information about the device you use to access our Services, including IP address, browser type and version, operating system, device model, screen resolution, and unique device identifiers.
• Usage Data: We collect information about how you interact with our Services, including pages visited, features used, time spent on pages, click patterns, search queries, bet patterns, and games played.
• Location Data: We use geolocation technology to determine your approximate physical location to verify that you are accessing our Services from within Indonesian territory, as required by our licensing terms.
• Cookies and Similar Technologies: We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your experience, remember your preferences, and analyze Service usage. See Section 10 for more details.

3.3 Information from Third Parties

• Payment Processors: When you make deposits or withdrawals through BCA, BRI, BNI, Mandiri, or other payment providers, we receive transaction confirmation information from these third parties.
• Game Providers: Our platform integrates games from third-party providers (Evolution Gaming, Pragmatic Play, etc.). These providers may share aggregated game performance and RTP data with us, but they do not share individual player data without our authorization.
• Fraud Prevention Services: We use third-party fraud detection and prevention services that provide us with risk scores and verification data to protect against fraudulent activity.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

4.1 Service Provision and Account Management

• To create, maintain, and manage your idn189 account
• To process your deposits and withdrawals through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets
• To provide access to sports betting, live casino, slots, togel, and other games
• To track your bets, calculate winnings, and update your account balance
• To administer bonuses, promotions, and loyalty rewards
• To respond to your customer support inquiries and resolve issues

4.2 Identity Verification and Compliance

• To verify your identity and age (21+ requirement) through KYC procedures
• To prevent underage gambling, fraud, money laundering, and other illegal activities
• To comply with Indonesian legal and regulatory obligations
• To verify your location within Indonesia using geolocation technology
• To maintain audit trails and transaction records as required by law

4.3 Security and Fraud Prevention

• To detect and prevent fraudulent transactions, account takeovers, bonus abuse, and multi-accounting
• To monitor betting patterns for signs of match-fixing, collusion, or other prohibited activities
• To protect the security and integrity of our platform and infrastructure
• To investigate suspected violations of our Terms and Conditions

4.4 Communications and Marketing

• To send you important account notifications, transaction confirmations, and security alerts
• To provide customer support and respond to your inquiries
• To send you promotional offers, bonuses, and newsletters (only with your consent, which you can withdraw at any time)
• To conduct customer satisfaction surveys and gather feedback

4.5 Service Improvement and Analytics

• To analyze usage patterns and trends to improve our Services
• To develop new features, games, and betting markets
• To optimize platform performance, speed, and user experience
• To conduct research and create aggregated, anonymized statistics

4.6 Responsible Gaming

• To implement and enforce deposit limits, loss limits, and self-exclusion requests
• To monitor play patterns for signs of problem gambling behavior
• To provide responsible gaming tools and resources

5. Legal Basis for Processing

Under Indonesian data protection laws, we must have a legal basis to process your personal information. We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (the Terms and Conditions you agreed to when creating your account). This includes account creation, payment processing, game provision, and customer support.
• Legal Obligation: Processing is necessary to comply with Indonesian laws and regulations, including anti-money laundering (AML) laws, age verification requirements, tax reporting obligations, and regulatory audits.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as fraud prevention, security monitoring, service improvement, and direct marketing (where not requiring consent). We balance these interests against your privacy rights.
• Consent: For certain processing activities such as promotional communications and non-essential cookies, we obtain your explicit consent, which you may withdraw at any time.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information in the following limited circumstances:

6.1 Service Providers

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment Processors: BCA, BRI, BNI, Mandiri, and other Indonesian banks and e-wallet providers (OVO, DANA, GoPay) that process your deposits and withdrawals.
• Identity Verification Services: KYC verification providers that authenticate your identity documents.
• Game Providers: Third-party game studios (Evolution Gaming, Pragmatic Play, etc.) that power our live casino and slot games.
• Cloud Hosting and Infrastructure: Providers that host our servers and databases.
• Customer Support Tools: Live chat, email, and ticketing system providers.
• Analytics and Marketing Services: Tools that help us analyze user behavior and deliver targeted marketing.

These service providers are contractually obligated to protect your data, use it only for the purposes we specify, and comply with applicable data protection laws.

6.2 Legal Requirements and Protection of Rights

We may disclose your personal information if required to do so by Indonesian law or in response to valid legal processes, including:

• Court orders, subpoenas, or warrants issued by Indonesian courts
• Requests from Indonesian law enforcement, tax authorities, or regulatory bodies
• To protect the rights, property, or safety of idn189, our users, or the public
• To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms, or threats to security
• To enforce our legal rights and defend against legal claims

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving idn189, your personal information may be transferred to the successor entity. We will notify you of any such change in ownership or control of your personal data.

6.4 With Your Consent

We may share your information with third parties when you provide explicit consent to do so, such as when you opt in to receive communications from our partners.

7. Data Security Measures

idn189 employs industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using 256-bit SSL/TLS encryption, the same standard used by banks worldwide.
• Secure Data Storage: Personal information is stored on secure servers with restricted access. Sensitive data such as passwords are hashed using strong cryptographic algorithms.
• Access Controls: We implement strict access controls and authentication mechanisms to ensure that only authorized personnel can access personal data, and only when necessary for their job functions.
• Regular Security Audits: Our systems undergo regular security assessments, penetration testing, and vulnerability scans to identify and address potential weaknesses.
• Firewalls and Intrusion Detection: We use advanced firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS) to monitor and block suspicious activity.
• Employee Training: All employees with access to personal data receive mandatory training on data protection, security best practices, and confidentiality obligations.
• Incident Response Plan: We maintain a comprehensive data breach response plan to quickly identify, contain, and mitigate any security incidents.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized access to your account.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal obligations:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your account relationship with idn189.
• Closed Accounts: After you close your account, we retain certain personal information for up to 7 years to comply with Indonesian financial record-keeping requirements, anti-money laundering regulations, and to resolve disputes or enforce our Terms.
• Transaction Records: Financial transaction records (deposits, withdrawals, bets) are retained for a minimum of 5 years as required by Indonesian tax and anti-money laundering laws.
• Communications: Customer support interactions are typically retained for 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: If you unsubscribe from marketing communications, we retain your email address on a suppression list to ensure we do not contact you again.

After the retention period expires, we securely delete or anonymize your personal information in accordance with our data retention policy and applicable laws.

9. Your Privacy Rights

Under Indonesian data protection laws, you have the following rights regarding your personal information:

9.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You can access much of your information directly through your account dashboard, including your profile details, transaction history, and bet history. For additional information, please contact our Data Protection Officer.

9.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request correction or completion. You can update certain information (email, phone number, address) directly in your account settings. For changes to your registered name or date of birth, please contact customer support with supporting documentation.

9.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or when you withdraw consent. However, we may be required to retain certain information to comply with legal obligations, resolve disputes, or enforce our Terms.

9.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information in certain situations, such as when you contest the accuracy of the data or object to processing based on legitimate interests.

9.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller. This right applies to information you provided to us with your consent or for the performance of a contract.

9.6 Right to Object

You have the right to object to processing of your personal information based on our legitimate interests or for direct marketing purposes. If you object to marketing communications, you can unsubscribe using the link in any marketing email or by contacting customer support.

9.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information in Section 14. We will respond to your request within 30 days. In some cases, we may require additional information to verify your identity before processing your request.

10. Cookies and Tracking Technologies

idn189 uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. Cookies are small text files stored on your device that contain information about your preferences and behavior.

10.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Services, including authentication, security, and load balancing. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences (language, currency, display settings) to enhance your experience.
• Analytics Cookies: Collect information about how you use our Services, helping us improve performance and user experience.
• Marketing Cookies: Track your browsing habits to deliver personalized advertisements and promotional offers.

10.2 Managing Cookies

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using certain features of our Services. You can also use browser plugins or privacy tools to manage tracking technologies.

11. International Data Transfers

Your personal information is primarily stored on servers located within Indonesia or in secure data centers in Southeast Asia. However, some of our service providers (such as cloud infrastructure providers and analytics tools) may be located outside Indonesia. When we transfer personal information internationally, we ensure that appropriate safeguards are in place, including:

• Standard contractual clauses approved by Indonesian data protection authorities
• Privacy Shield certification or equivalent frameworks (where applicable)
• Ensuring that the recipient country provides adequate data protection

By using our Services, you acknowledge and consent to the transfer of your personal information outside Indonesia where necessary for the provision of our Services.

12. Children's Privacy

idn189 operates a strict 21+ policy. Our Services are not intended for individuals under 21 years of age, and we do not knowingly collect personal information from minors. If you are under 21, you must not access or use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from someone under 21 years of age, we will immediately delete that information and close the associated account. If you believe we have collected information from a minor, please contact us immediately at our Data Protection Officer email address.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending an email notification to the address associated with your account
• Displaying a prominent notice on our website or within your account dashboard

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our Services after we post changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: [email protected] (display only, not clickable)
• Customer Support Email: [email protected] (display only, not clickable)
• Live Chat: Available 24/7 through your account dashboard

We will respond to your inquiry within 5 business days. For complex requests, we may require up to 30 days to provide a complete response.